Terms and Conditions
PEPPER DINING TERMS AND CONDITIONS:
INFORMATION ABOUT US
PepperDining.com is a website operated by Joytoon Ltd ("we", "us" or "Pepper Dining"), incorporated and registered in the England and Wales, whose registered office is at 97-99 High Street, Uckfield, East Sussex,TN22 1RJ, United Kingdom. Our Company registration number is 07147565. Our VAT number is 102520968. Pepper Dining is a business where the food is prepared at the above premises.
ACCESSING OUR SERVICE OR OUR SERVICES
Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice. We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact firstname.lastname@example.org straight away to let us know. We can deactivate your account at any time. The online payment you make for food or service is processed by a third party “Sage” and Pepper Dining do not store or process payment details.
You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.
SUSPENSION AND TERMINATION
immediate, temporary or permanent withdrawal of your right to use our Service;
immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
issuing of a warning to you;
legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.
INTELLECTUAL PROPERTY RIGHTS
We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, sharing with friends and family and non-commercial use.
RELIANCE ON INFORMATION POSTED
Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.
OUR SITE AND OUR SERVICE CHANGE REGULARLY
We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.
We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE AND USE OF OUR SERVICE
UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE
Any material you upload to our Service or data that we collect as set out above will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business
LINKS FROM OUR SITE
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
SALE OF ALCOHOL
Persons placing an order for alcohol from our Pepper Dining website must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. Pepper Dining operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. Pepper Dining reserves the right to refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. Pepper Dining also reserves the right to refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.
AVAILABILITY AND DELIVERY
Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your order is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the restaurant at that time.
In general and on a normal business day, order placed to be collected we aim to make the order ready for collection within 25 minutes from placing the order and for delivery we aim to deliver within 45mins from placing the order. As stated above, on rare occasions these turnaround (delivery) times may increase slight on days we are extremely busier than normal, heavy traffic or road closures making our journey to you longer or because of weather conditions is poor.
If you requested us to deliver the order to your address, then in general we can only deliver to address that is within 4 miles radius to restaurant postcode (TN22 1RJ). We do not deliver to any address that is beyond 4 miles radius.
if you are collecting your order then there is no additional charge other than the prices advertised for items ordered.
we can deliver your order and there is no charge for this service providing total order value is £20 or more otherwise we charge £2.95 and the distance must be within 4 miles radius from Pepper Dining restaurant postcode TN22 1RJ.
CANCELLATION / RETURNS / REFUND
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order (”a started order”). We will classify a bad order as any order which is cancelled after food has been used to start preparing the order (”a started order”). Customers can cancel an order by contacting the Restaurant. Pepper Dining may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Pepper Dining will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Pepper Dining alone will determine whether an order is a Started Order or not. If any items you bought from us you are not satisfied with because it is not as described or is very different from last time you ordered the same item then you can get a refund providing you return the item. Refund will be worked out based on proportion of the item sold is returned i.e. returning food items if you have eaten part of it then the refund will be on portion that you return. For the purpose of quality control all food items returned will be assessed and kept a record of why it was returned by chef before it is dispose off as waste. Refunds for non food items, item must be returned in original condition and packaging.
PRICE AND PAYMENT
The price of any items will be listed on our website. Prices include VAT. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our website may be incorrectly priced. Payment for all Meals can be made by credit or debit card through our website or over the phone. Payment by card will incur a charge of 1.5% of total bill amount payable. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to Pepper Dining operated under company name Joytoon Ltd.
ONLINE TRANSACTION CHARGES
There is no charge for placing an order online, its FREE in fact we encourage you to place your order online instead of by phone because the order platform is very simple to use and quick especially if you have added items to your favourite list so next time you order you won’t have to look for the items you normally order. You can also place your order on the go because the website is fully responsive which means you can place your order from practically any devise like your mobile smart phone and tablet.
If you choose to pay for items online then there is a transaction charge of 1.5% of total bill to cover the cost of third party “sage” processing your payment securely and efficiently. Pepper Dining does not process or hold your payment details, it is Sage that processes your payment details which is external to Pepper Dining website and it is safe and secure.
SECURITY POLICY / ONLINE PAYMENT
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours.
It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure.
Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits.
They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are completely protected.
EVENTS OUTSIDE OUR CONTROL
No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
PEPPER DINING VOUCHERS
Pepper Dining vouchers can be bought at price stated on the voucher currently issued in £10 only. Once vouchers are bought Pepper Dining cannot and will not issue any refund but you are free to pass on to someone else who can use it. You will need to present the voucher when you are paying for your meal within a year from issue date
Voucher can be redeemed for purchase of food and drink on or before expiry date from Pepper Dining restaurant only, address 97-99 High Street, Uckfield TN22 1RJ.
No Cash alternative available.
If the meal cost less than the voucher value no credit or cash will be given as change.
Photocopies will not be accepted and is classed forgery. Forgeries may be reported to the police.
All vouchers have a unique serial number and any do not match with Pepper Dining’s own list of issued vouchers are invalid and Pepper Dining reserves the right to retain the voucher without any compensation.
Pepper Dining reserves the right to cancel all issued vouchers and demand all to be returned to restaurant within specified period.
For validity of this please ensure issue date is stated and has the handwritten authorised signature.
Any promotions advertised by Pepper Dining will usually have an expiry date and where this date is omitted then restaurant has the right to withdraw this promotion at any time without any prior notice or may choose to apply an expiry date. Restaurant reserves the right to withdraw any promotions anytime and without prior warning or notice and can refuse to offer the advertised promotion. All promotions advertised will have terms and conditions clearly stated and will vary from promotion to promotion so it is important to check these terms and conditions and if unclear you should contact the restaurant for clarity.
To reserve a table user must provide all required information and in correct format in the reservation form. Once the form is submitted a pop message will display in green text to confirm your booking followed by an email confirmation. If any information is entered incorrect or missing required data will result in pop up error message in red text you must correct and resubmit the form again.
The email supplied in the form submitted must be correct as incorrect email will result in not receiving a confirmation by email. If you do not receive an email to confirm your booking request then it is likely you have entered an incorrect email address (possibly misspelt) or the email is sitting in your spam folder we request you check before contacting the restaurant.
By subscribing to our newsletter you are giving Pepper Dining restaurant the permission to contact you by all means provided to provide you an update on Pepper Dining like entertainment, new menu, price changes or reductions, promotions or discounts on food and service when available and all other general updates concerning Pepper Dining.
PEPPER DINING QUOTES
the quotes we give you is based on information you have provided to us and if after you agreeing to our quote any of your requirement / requests changes that incurs further costs or inconvenience and or time to Pepper Dining then we have the right to add further charges and must be paid on delivery of goods and or service we provided.
BIRTHDAY CLUB SUBSCRIPTION
By subscribing to our birthday club you are giving Pepper Dining the permission to contact you to congratulate you on your birthday by email, phone, letter and possibly in person and advice you of any promotions if you decide to hold your birthday party at Pepper Dining.
All our food is prepared in a kitchen where nuts, cereals containing gluten and other allergens are present and our menu descriptions do not include all ingredients. Our fish may contain small bones. If you have a food allergy or intolerance, confirmation of allergen information will be available on request. The allergen information is, to the best of our knowledge correct, however is subject to change between the time of advance booking and time of dining. Please ask to see the allergen guide at the time of your visit to check if there have been any changes that may affect you.
LAW AND JURISDICTION
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT
We may collect any information that you submit to us via email or through any of the submission forms on the website.
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the information on the contact page of this website
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. For more information on managing which cookies your browser sets, please visit this site: http://www.allaboutcookies.org/manage-cookies/
COOKIES THIS SITE SETS
This website sets a number of both session and persistent cookies.
Session cookies are set to store preferences during a single visit to the site, for example products you have ordered in an online shop, or whether or not you are logged in.
Persistent cookies are used to store whether or not you have visited the site before, and to to store settings and preferences between individual visits. They may also be used to measure how the site is performing and to montior the way visitors behave on the site. This information is anonymised, and cannot be accessed by other sites.
THIRD PARTY COOKIES
Please note that when you access this website, cookies may be placed by third party service providers, such as Google, Facebook, YouTube and others. These are required to allow elements of the site such as Facebook like buttons to work correctly. These third party cookies may be used to track you on other websites that use these services, however we have no control over this. Please see the relevant third party site for more information.
OTHER COLLECTED DATA
As with almost every other website, we will log information about your visit such as IP address, browser type, operating system, server errors generated by your visit, etc. We use this information to ensure that our site is running correctly and cannot control this data collection on a per user basis. If you do not wish us to collect this data, please leave this site immediately: in fact you should probably leave the internet entirely if this concerns you.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.