Delivery and Cancellation
AVAILABILITY AND DELIVERY
Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your order is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the restaurant at that time.
In general and on a normal business day, order placed to be collected we aim to make the order ready for collection within 25 minutes from placing the order and for delivery we aim to deliver within 45mins from placing the order. As stated above, on rare occasions these turnaround (delivery) times may increase slight on days we are extremely busier than normal, heavy traffic or road closures making our journey to you longer or because of weather conditions is poor.
If you requested us to deliver the order to your address, then in general we can only deliver to address that is within 4 miles radius to restaurant postcode (TN22 1RJ). We do not deliver to any address that is beyond 4 miles radius.
if you are collecting your order then there is no additional charge other than the prices advertised for items ordered.
we can deliver your order and there is no charge for this service providing total order value is £20 or more otherwise we charge £2.95 and the distance must be within 4 miles radius from Pepper Dining restaurant postcode TN22 1J.
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order (”a started order”). We will classify a bad order as any order which is cancelled after food has been used to start preparing the order (”a started order”). Customers can cancel an order by contacting the Restaurant. Pepper Dining may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by Pepper Dining will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. Pepper Dining alone will determine whether an order is a Started Order or not.